Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below.

Returns

We accept returns within [3] days of the date you receive your order.

To be eligible for a return:

• The item must be unused and in the same condition in which you received it.

• The item must be in its original packaging, with all tags and accessories included.

• You must provide proof of purchase or your order number.

• The item must not be damaged due to misuse, improper handling, or normal wear and tear.

Certain products may not be eligible for return, including personalized/custom-made items, clearance or final-sale items, and products that cannot be returned for hygiene or safety reasons.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If you receive an item that is damaged, defective, or different from what you ordered, contact us within [24 hours] of delivery.

Please send us your order number and clear photos or videos showing the issue. We will review your request and, where applicable, arrange a replacement, exchange, or refund.

How to Request a Return

To request a return, contact us at [your email address] with:

• Your order number

• The reason for the return

• Photos/videos, if applicable

If your return is approved, we will provide you with instructions on how and where to send the item.

Do not send products back without contacting us first, as your return may not be accepted.

Return Shipping

Unless the item is defective, damaged, or incorrectly sent by us, the customer is responsible for the cost of return shipping.

If the return is due to an error on our part or the product is defective or damaged, we will cover the applicable return shipping costs.

Original shipping charges are generally non-refundable, unless the return is caused by an error on our part or required by applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow [5–10 business days] for the refund to appear in your account, depending on your payment provider or bank.

If a returned item does not meet our return conditions, we may reject the return or issue only a partial refund where permitted by applicable law.

Exchanges

If you would like to exchange an item, please contact us at [your email address]. Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another suitable option.

Cancellations

You may request cancellation of an order before it has been shipped by contacting us as soon as possible.

Once an order has been shipped, it may no longer be possible to cancel it. In that case, you may request a return in accordance with this policy.

Non-Returnable Items

The following items are generally not eligible for return:

• Personalized or custom-made products

• Gift cards

• Clearance/final-sale products

• Used or damaged products

• Products returned without their original packaging

• Products that cannot be returned for hygiene or safety reasons

Contact Us

If you have any questions about returns or refunds, please contact us:

Store Name: [pmzcollection]
Email: [pmzcollection7@gmail.sho
Phone: [Your Phone Number]
Address: [Your Business Address]

We reserve the right to update this Return & Refund Policy from time to time. Any changes will be posted on this page.